Introduction

Linxia Ltd (“Linxia”, “we”, “us” or “our”), is committed to protecting the privacy and personal information of visitors using the Linxia website (the “Website”).

This Privacy Policy explains how we may collect, use, store and protect personal information when you visit our Website, contact us, submit an enquiry, request a quotation or otherwise interact with us through the Website.

Information We May Collect

Depending on how you interact with the Website, we may collect personal information that you voluntarily provide to us, including:

• Full name;
• Company or organisation name;
• Job title or position;
• Email address;
• Telephone or mobile number;
• Country or location;
• Information submitted through contact forms;
• Product, service or quotation enquiries;
• After-sales or service request information; and
• Any other information you voluntarily provide when communicating with Linxia.

We may also automatically collect certain technical information when you access the Website, such as browser type, device type, IP address, pages visited and general Website usage information, where applicable.

How We Collect Information

Personal information may be collected when you:

• Submit a contact form;
• Request information about a product or service;
• Request a quotation;
• Submit an after-sales or service request;
• Contact Linxia through an email address provided on the Website; or
• Otherwise voluntarily communicate with us.

Certain technical information may also be collected automatically through cookies or similar technologies where these are used on the Website.

How We Use Your Information

Information collected through the Website may be used to:

• Respond to your enquiries;
• Process requests for quotations;
• Provide information about our products, brands, solutions and services;
• Respond to after-sales and technical service requests;
• Direct your enquiry to the appropriate Linxia representative or department;
• Maintain records of enquiries and communications;
• Improve our Website, services and customer experience;
• Protect the security and proper functioning of our Website;
• Comply with applicable legal and regulatory obligations; and
• Communicate with you where necessary in relation to your request.

Where required by applicable law, we will obtain your consent before using your personal information for purposes that require such consent.

Marketing Communications

Where permitted by law and, where required, with your consent, Linxia may use your contact information to communicate relevant information about products, services, brands, events or company updates.

You may request to stop receiving marketing communications at any time by using the unsubscribe option provided, where applicable, or by contacting Linxia directly.

A request to stop marketing communications will not prevent Linxia from contacting you where necessary to respond to an enquiry, fulfil a request or provide service-related information.

Sharing of Personal Information

Linxia does not sell or rent personal information collected through the Website.

Personal information may, where necessary, be shared with:

• Relevant departments or authorised employees of Linxia;
• Companies within HV Group where necessary for legitimate business or administrative purposes;
• Authorised service providers supporting the operation, hosting, maintenance or security of the Website;
• Business or technology partners where necessary to respond to a specific request; and
• Government authorities, regulators or other parties where disclosure is required by law.

Where third parties process personal information on our behalf, appropriate measures will be taken, where required, to ensure that such information is handled securely and in accordance with applicable data protection requirements.

International Transfers

In certain circumstances, personal information may be processed or accessed outside Mauritius, including where Linxia works with international technology providers, manufacturers, service providers or business partners.

Where such transfers occur, Linxia will take reasonable and appropriate measures to ensure that personal information is handled in accordance with applicable data protection requirements.

Data Security

Linxia takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate care when transmitting personal or confidential information online.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and complying with applicable legal, regulatory or contractual obligations.

When personal information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies and Website Analytics

The Website may use cookies and similar technologies to support its operation, security, performance and user experience.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the technologies implemented on the Linxia Website, cookies may be used to:

• Ensure the Website functions correctly;
• Remember certain visitor preferences;
• Understand how visitors use the Website;
• Measure Website traffic and performance; and
• Improve Website content and functionality.

Where required by applicable law, visitors will be provided with appropriate information and choices regarding non-essential cookies.

Browser settings may also allow users to control or disable certain cookies. Disabling cookies may affect some Website functionality.

Third-Party Websites

The Linxia Website may contain links to websites operated by manufacturers, brands, partners or other third parties.

Linxia is not responsible for the privacy practices, security or content of third-party websites.

Visitors are encouraged to review the privacy policies of third-party websites before providing personal information to them.

Your Data Protection Rights

Subject to applicable data protection legislation and any relevant exemptions, you may have rights regarding your personal information, including the right to:

• Request information about personal data held about you;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where applicable;
• Object to or request restriction of certain processing;
• Withdraw consent where processing is based on consent; and
• Exercise other rights available under applicable data protection legislation.

Requests relating to personal information may be submitted to Linxia using the contact details provided below.

Linxia may need to verify your identity before processing certain requests.

Children's Privacy

The Linxia Website is intended primarily for business and general informational purposes and is not specifically directed at children.

Linxia does not knowingly seek to collect personal information from children through the Website.

Changes to This Privacy Policy

Linxia may update this Privacy Policy from time to time to reflect changes to the Website, our business practices, technologies used or applicable legal requirements.

The updated version will be published on the Website with the relevant revision date.

Visitors are encouraged to review this Privacy Policy periodically.

Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of the Republic of Mauritius, including applicable data protection legislation.

Contact Us

For questions regarding this Privacy Policy, the processing of your personal information or the exercise of your data protection rights, please contact: